A pre-order is an order placed for an item which has not yet been released, however an allocation for stock is available for purchase (hereinafter referred Pre Order). It is the customers responsibility to read and understand this information before proceeding to place a Pre Order. When you pre-order an item from ARI it is reserved exclusively for you and the order is placed with the manufacturer. You are being charged when the order is placed so your item can be put into production.
Please note that we have no control over when a pre-ordered item arrives, but instead offer estimates. This is due to the unpredictable production schedules and sometimes an item may arrive several weeks before or after.
Pre Orders cannot be cancelled as a special order has been made exclusively for you with the manufacturer which means your item is already in production and it has been paid for. Pre-Order items are not eligible for a refund.
If you are unsure about a Pre Order please speak to us at firstname.lastname@example.org and we are happy to assist and answer any questions you may have.